ROI - TCO White Papers

The Customer Collective - What is Your Recession Sales Strategy?

Overview Most organizations see it is as the former, missing significant opportunity to grow their business. A lot of companies are responding to the recession as if it was just a slow sales time. But there are fundamental differences between a time of slower sales and a recession.

By understanding these differences and making adjustments, organizations can maintain business during a recession and, when it is over, emerge with more growth potential, loyal customers, stronger earnings, and a more unified organization.

Further White Paper Details
PublisherOracle File FormatPDF
Date PublishedJanuary 2009
FormatWhite Papers   
Topics

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...

Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...

The Role of the x86 Processors in the Virtualized, Energy-Contstrained Datacentre

This IDC White Paper analyzes the latest technology and market developments in the x86 server space, which has been significantly impacted by the spread of virtualization solutions and the rise...


Quick Sitemap Links: