Help Desk White Papers
Extend the Value of Your Service Desk and Integrate ITIL Processes With IBM Tivoli Change and Configuration Management Database
Overview Today's service desk is an essential part of IT. However, most service desks utilize data repositories, which were designed to primarily support two IT Infrastructure Library (ITIL) processes: incident management and problem management. Because of this, service desk data repositories are limited in their effectiveness to extend and support other IT processes due to a lack of visibility across the infrastructure, no support for process integration and fragmented data systems. To expand on these capabilities and include other ITIL processes, database products called Configuration Management Databases (CMDBs) have been developed.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | December 2006 | ||
| Format | White Papers | ||
| Topics | |||
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