Service Level Management White Papers
A Practical View: Applying ITIL to Storage Service Management
Overview Many recent IT magazines contain papers that reference ITIL (Information Technology Infrastructure Library) and how it can be used to better manage information technology. This should not come as a surprise since ITIL has been widely adopted by companies worldwide as an effective means of improving IT service quality and ensuring alignment and integration between IT and the business. Such papers often include imposing block diagrams, parables about increasing process efficiency and effectiveness, and endless advisories on continuous improvement. Dry paragraphs of process terminology are, apparently, a prerequisite when invoking the ITIL mantra. This paper examines how to plan an ITIL implementation to create and manage a storage service. The paper introduces design and management concepts and concludes with select best practices to support this strategy.
| Publisher | EMC | File Format | |
|---|---|---|---|
| Date Published | May 2008 | ||
| Format | White Papers | ||
| Topics | |||
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