Document Management White Papers
Customer Service Standards Redefined: Professional Services and Insurers Combine Expertise to Raise the Bar
Overview In the east coast insurance office, customer service is taken very seriously. In an industry that is very competitive, efficiency is vital to providing service that gives companies a competitive edge. According to the vice president of claims, the goal of the project was to integrate the two operations and gain greater efficiency through pooled knowledge and resources. At the time, the company had used DocFinity software for scanning, and anticipated improving operations by implementing automated workflow in their Claims department. OIT's professional services team helped them to integrate operations and to add and automate additional processes gradually. This allowed them to increase efficiencies significantly in both Claims locations.
| Publisher | Optical Image Technology | File Format | |
|---|---|---|---|
| Date Published | November 2007 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 2 out of 3 users found this white paper useful
White Paper RSSHP print solutions and 3M
Downloadthe objective for 3M was to optimize office printing infrastructure at 3M locations worldwide Reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print...
HP print solutions and Barclays Wealth
Leading investment management advisor Barclays Wealth wanted to replace its disparate, multi-vendor print environment with a more efficient and environmentally sound solution. One of the business benefits, Annual savings from...
HP print solutions for Logica
IT services and business provider, Logica wanted to replace an ageing fleet of legacy printers and copies from different vendors with a single-vendor solution which would reduce costs and increase...
Turning customer interaction into profitable relationships
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
DOC1 Suite from Pitney Bowes Business Insight- a Butler Group Technology audit report
In the Butler Group's opinion, there is a growing market for personalised customer communications as competition in all market sectors intensifies.DOC1 Suite from Pitney Bowes is an electronic document composition...
