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Strategic Planning White Papers

Driving IT Help Desk Efficiency with Customer-Centric Remote Support

Tags:
strategic planning

Overview The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale. IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

Further White Paper Details
Publisher	Citrix Online	File Format	PDF
Date Published	October 2008
Format	White Papers
Topics	Strategic Planning, Help Desk, Customer Support Services, Service Level Management, Call Center - Contact

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An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

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Publisher:
IBM

Connecting everything with Smart SOA Connectivity and Integration

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Publisher:
IBM

Tags:
infrastructure management

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Publisher:
IBM

Tags:
erp

Flexible IT contains costs, boosts efficiency

Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less. You'll...

Publisher:
IBM

Tags:
infrastructure management

From fear to value; CIO strategies for propelling business through the economic crisis

Your aspiration: As a Chief Information Officer, drive change, innovation and efficiency to help build a smarter enterprise that will prosper amidst global competition. Your daily challenge: As a Chief...

Publisher:
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Tags:
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Model Management: Happy Mondays?

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Channel:
Comment & Analysis

Your flexible friend: Can you put a price on happiness?

Yes, that's right - good for employee morale, productivity and everyone's general sanity. For many companies, it's this unanswered question that's keeping flexible working firmly at arm's length. Building a basic picture of property occupancy...

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Meta Group Quarterly: CIOs - coming out of a slump

The ultimate goal is to run IT as a business that can effectively respond to the new economic, security and people-centric realities of today's working environment. Being able to adapt to the needs of the workforce is only one part of the equation.

Channel:
IT Director
Tags:
eva,
cio

IT departments face the axe by 2008

Gartner predicts that by 2008, at least 60 per cent of IT organisations will reduce their in-house workforce by at least 50 per cent compared to 2000. Gartner said that increasing pressure to deliver on business processes, and the momentum behind...

Channel:
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Miserable at work? Live in London? Join the club

Office insights… diams; Flexibility the key for women in IT diams; Workers, wi-fi and coffee shops: The perfect blend diams; Wanted: Women must save IT industry diams; Long-hours tech culture hits morale diams; ...

Channel:
Skills & Careers
Tags:
london,
staff,
work

Jobs of the future: No office, no paycheque

Over the past decade, the internet has moved from a technical dream to a robust business infrastructure, spawning a new era of tech-centric companies - and fundamentally changing the rules of business and work for everyone.

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