Help Desk White Papers
Balancing Customer Intimacy with Self-Sufficiency
Overview Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service's impact on the rest of the support organization and what you can do to better balance assisted support with self-service strategies.
| Publisher | Citrix Online | File Format | |
|---|---|---|---|
| Date Published | December 2008 | ||
| Format | White Papers | ||
| Topics | |||
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