Customer Support Services White Papers
Akamai Stream OS Helps NBA Quickly and Efficiently Deliver Digital-Media Assets to Fans Worldwide
Overview The National Basketball Association (NBA), founded in 1946, is a global sports and entertainment brand that features 30 teams in the United States and Canada. For the 2007/2008 season, more than the organization's Interactive Services group manages and develops the content for NBA.com. As a leader in sports marketing with a commitment to using technology to bring the game closer to fans around the world, the NBA knew it needed to find a solution that would help it efficiently manage and deliver its rich-media assets. The NBA chose Akamai Stream OS because it's the only option that combines an enterprise-class rich-media management application with the unmatched reach and reliability of Akamai's global delivery platform.
| Publisher | Akamai Technologies | File Format | |
|---|---|---|---|
| Date Published | May 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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