Customer Support Services White Papers
MicroPulse Technologies Accelerates Sale Close Time by 30% and Cuts Operational Costs by 60% With Dell PartnerDirect
Overview MicroPulse Technologies must provide customers with the right solutions and the right answers quickly to retain business and shut out competitors. With a small sales and engineering staff, time is precious. With Dell PartnerDirect, MicroPulse can confidently offer its customers the best pricing and support, close sales faster and reduce operational costs.
| Publisher | Dell | File Format | |
|---|---|---|---|
| Date Published | October 2008 | ||
| Format | Case Studies | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...



