Customer Support Services White Papers
Sonic ESB Is a Sure Bet for the Tote
Overview The Tote is a familiar landmark on the Great Britian horse racing scene. To improve its customer service and business agility, the Tote needed to replace its existing monolithic Will Pays system with a modern service-oriented architecture. The Tote created a SOA-based Will Pays system, creating of reusable, business focused service integrated across a distributed environment by Progress Sonic ESB. Progress Sonic ESB provided a reliable and scalable backbone for the Will Pays system, ensuring reliable communication between Will Pays services.
| Publisher | Progress Software | File Format | |
|---|---|---|---|
| Date Published | July 2007 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 3 out of 3 users found this white paper useful
White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
