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Speechstorm Case Study: Eircom
Overview eircom is Ireland's leading provider of a comprehensive range of advanced voice, data and Internet services. eircom handles in excess of 130,000 inbound calls to its service centres each week. eircom wanted to place a greater emphasis on the quality of their customer service, while at the same time position itself to respond to an increasingly competitive environment. eircom identified speech recognition self-service as the solution to establish automation on its customer service channel. The "1901" customer service line deals with both sales and service enquiries for existing and potential customers. SpeechStorm provided the eircom Voice Recognition (e-VR) solution, based on the Genesys VoiceXML platform and Nuance Speech Recognition technology. These technologies work together to create a dynamic call experience.
| Publisher | Speechstorm | File Format | |
|---|---|---|---|
| Date Published | May 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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