Voice Recognition White Papers
Service and ROI Drive Chip Manufacturer's Commitment to Voice
Overview Freescale Semiconductor Inc. wanted to replace a self-service voice automation solution phone directory as it spun off from its parent company, Motorola Inc. The new solution needed to maintain continuity and cost savings; however, the old voice automation system functioned narrowly and was suited only to delivering directory information. Freescale also needed an interactive voice response solution that could extend its Microsoft .NET infrastructure investment, use 22,000 Microsoft Active Directory employee files, reduce development time for future applications, and be managed internally. Freescale turned to Intervoice Inc., a Microsoft Certified Partner, for a better solution - the Intervoice Auto-Attendant for Microsoft Speech Server 2004.
| Publisher | Intervoice | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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