Knowledge and Data Management White Papers
Interactive Solution Combines Voice Response With Data Processing
Overview Vodafone D2 operates one of the world's largest GSM networks. It has over 7,000 employees servicing over 22 million subscribers - representing nearly 40% of the German mobile market. With fierce competition to win over subscribers, Vodafone D2 realised that, as the market matured, offering the best product lines would be only half the battle. The ability to provide quality support services would also be essential to help influence the subscriber's choice of mobile network. Vodafone D2 decided on an integrated solution from Intervoice that combined voice response with data processing. From concept to build to launch, the QuickCheck service was active within six months.
| Publisher | Intervoice | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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