Voice Recognition White Papers
Speech-Enabled Platform Helps Reduce Costs and Improves Customer Service
Overview The Michigan Department of Treasury had been using a traditional Interactive Voice Response (IVR) system from Intervoice that was a dependable "Workhorse" for handling more than 1.3 million calls per year. The Department wanted to increase customer service capabilities of the existing automated system, reduce call duration and use customer service agents to address more complex inquiries. The company deployed Intervoice speech-enabled Platform which proved to be the clear choice for the Michigan Department of Treasury. Intervoice offered a history of technology leadership, plus the capability to deliver the required applications and provide a single point of contact for the total solution.
| Publisher | Intervoice | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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