Customer Support Services White Papers
Speech-Enabled Service Shows Quick Return on Investment, High Customer Satisfaction
Overview Manulife's touch-tone-based Interactive Voice Response (IVR) system gave participants an automated way to obtain balances, transfer funds or track the performance of their pension savings accounts over the telephone. Negotiating the IVR menu, however, was a time-consuming process. To make it easier for the participants to transfer funds, in December 1999, Manulife implemented Intervoice Speech from Intervoice. Intervoice Speech is an integrated set of tools and software enabling advanced speech recognition and rapid application development.
| Publisher | Intervoice | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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