Application Development White Papers
Intervoice Automated Speech Recognition System With Technology From SpeechWorks
Overview Canadian Imperial Bank of Commerce, the third largest bank in Canada and one of the largest banks in North America, was highly successful in its use of a touchtone Interactive Voice Response (IVR) system to provide banking and brokerage customers with account information, stock details and transaction capabilities. To address the situation, CIBC needed to find applications designed to enhance its existing system, such as automating merchant registration. As a result, the company implemented an Intervoice automated speech recognition system with technology from SpeechWorks, greatly reducing the amount of time call center specialists spend registering customers for merchant payments and responding to mortgage inquiries.
| Publisher | Intervoice | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 0 out of 2 users found this white paper useful
White Paper RSSEntertainment Retailer Expects Store Data Analysis to Increase Sales by $1.8 Million
DownloadVirgin Entertainment Group operates Virgin Megastores, one of the largest entertainment media retail specialty chains in the United States. Virgin wanted to increase the effectiveness of its store managers and...
TechRepublic Resource Guide: Software as a Service (SaaS) for Small and Midsize Businesses (SMBs)
Small and midsize businesses (SMBs) face the same challenges as larger companies when it comes to cutting costs and saving money in a difficult economy. Many are now turning...
Quest Connect Archive: white papers, demos and more!
Did you miss our virtual event? No problem! You can still get the latest information for Active Directory, Exchange, SharePoint, SQL Server and more - without leaving your computer!...
Developing Something for Nothing with SQL Server
When looking for no-cost software development solutions, does "free" always mean "free?" Is the free solution scalable? What about support? How long will it be "in play?" Are there legal...
Unified Communications
Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding by turning to UC.
