Customer Support Services White Papers
Voice Self-Service Usage More Than Doubles Within First Month of Adding New Services
Overview ABN AMRO Mortgage Group (now CitiMortgage) wanted to implement a system that would automatically remember call interaction details and could eliminate simple or redundant tasks, such as re-entering basic information each time a customer called. The automation and improved operational effectiveness add another layer of benefit to companies looking for a comprehensive solution. After considering the alternatives ABN AMRO chose Intervoice to help with its voice self-service solution as a result of Intervoice's proven track record and the comprehensive set of features the mortgage company could offer to its customers.
| Publisher | Intervoice | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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