Voice Recognition White Papers
Speech Recognition & Interactive Voice Response Technology
Overview Over the past decade, the computer industry has made significant progress with speech recognition. Speech recognition and text-to-speech synthesis technologies continue to be adopted successfully by government agencies and Fortune 500 companies. These organizations have typically deployed large enterprise-grade proprietary platforms into their call centers and realized significant business benefits despite the high costs of deploying such technology. Still, the costs and complexities of developing speech platforms and applications have typically been out of reach for smaller companies and government agencies. Today this is changing as the speech recognition industry is evolving; system quality has improved while costs and deployment times have been reduced drastically.
| Publisher | Integrated Justice Information Systems Institute | File Format | |
|---|---|---|---|
| Date Published | January 2006 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSMarket-Leading Data-Modeling Tools: Research Report from the Burton Group
DownloadThe Burton Group provides an in-depth research report on Market-Leading Data-Modeling Tools. According to their research, basic data modeling tools have become commoditized - basic features are yesterday's...
TORO National Support Network
TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how...
Using an Adaptive Voice User Interface to Gain Efficiencies in Automated Calls
Traditional speech applications are "Static" and make no dynamic adjustments for the real-time behavior of individual callers. As a result, all callers are handled in the same way regardless of...
TANDBERG AudioScience- Theory and Operation
The TANDBERG AudioScience microphone is a ceiling microphone designed specifically for use in Videoteleconferencing and Distance Learning environments. It consists of a Crown PZMR microphone attached to a boundary specifically...
Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services
A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home retailer's expansion made limitations inherent...
