Outsourcing White Papers
The Issue: How to Design and Deploy a Global Service Delivery Model
Overview The business process and IT outsourcing markets have become globalized in the past 10 years. Just as BPO and ITO have become common and accepted tools that buyers should at least consider to enable process improvement and cost reductions, the global sourcing of BPO and ITO is becoming an option that merits consideration. Buyers must develop service delivery and governance models that reflect the needs and requirements of global sourcing. These models must account for the dynamic and changing nature of the global service provider landscape, while also recognizing that for certain buyers' and services' needs, shared services centers and global captive operations may provide a preferable alternative to outsourcing.
| Publisher | EquaTerra | File Format | |
|---|---|---|---|
| Date Published | July 2007 | ||
| Format | White Papers | ||
| Topics | |||
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