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Toptel Achieves Operating Efficiency and Improves Client Service With Remote Contact Center Capabilities
Overview Toptel wanted to establish a flexible and scalable customer service system with the functionality required to establish a cutting edge contact center and integrate operations to maximize operating efficiency. The challenge was to make monitoring capabilities and operational control available online to improve control and supervision of client service and achieve high levels of quality in client service to increase the company's competitiveness in the competitive contact center space. Toptel implemented Oracle Contact Center Anywhere to create a flexible and scalable customer service infrastructure that supports the company's growth and the needs of 28 clients and implemented Oracle Contact Center Anywhere, integrating operations online and business procedures, such as internal payroll Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) with clients' systems.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | September 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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