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SOA ...Now What

Overview The paper looks at the history of systems integration, workflow and BPM applications and the benefits possible from coupling SOA and BPM in todays contemporary IT landscape. It also discusses where these technolgies may take us in the future and identifies some pitfalls to be wary of along the way.

Further White Paper Details
PublisherDST File FormatPDF
Date PublishedNovember 2008
FormatWhite Papers   
Topics

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