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Mobility, Contact Center, and Enterprise Solutions Work Hand-in-Hand to Ensure Top-Notch Customer Service and Internal Communications at Astoria Federal Savings and Loan
Overview Putting people first" is a serious commitment at Astoria Federal Savings and Loan Association, the largest thrift depository headquartered in New York. With an Avaya enterprise telecommunications solution and an Avaya contact center solution already in place, the management team wanted to add secure, effective mobility options so that its tech support and contact center supervisory teams could have maximum flexibility in providing fast, effective responses to employees' and customers' needs. For the mobility and home office solution, Astoria Federal has deployed Avaya 3631 and 3641 Wi-Fi handsets, tied into the Wi-Fi network throughout the main office campus; an extension-to-cellular solution utilized for travel outside the main campus; and a VPNremote phone solution for executives who work at home.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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