Customer Support Services White Papers

Virtual IT Revolutionises IT Support with Intel? vPro? processor technology

Overview Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company has built up a strong client base of small and medium-sized organisations that need IT but not the support issues that come with it. Using HP equipment, Virtual IT supplies hardware such as desktop PCs, servers, laptops and printers. The requisite software is pre-loaded and the offering is galvanised with 24-hour support. Bryn Morgan, Commercial Manager, Virtual IT, says: "SMBs don't get great IT support. By harnessing Intel technology we're changing that."

Further White Paper Details
PublisherIntel File FormatPDF
Date PublishedOctober 2008
FormatWhite Papers   
Topics

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...

  • Publisher:

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...

Virtual IT Revolutionises IT Support with Intel? vPro? processor technology

Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...

Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...

Applying Remote Support Technology for Maximum Impact

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...

  • Publisher:

Quick Sitemap Links: