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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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With BPM BlueWorks from IBM®, it's never been easier to get started with BPM. Using cloud-based processes and strategy tools, BPM BlueWorks allows you to capture and collaborate on BPM...
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New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology
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Tune into this Web Seminar to hear BPM industry analysts, Dr. Bruce Silver and Amy Lipton share how dynamic BPM powered by the IBM® Smart SOATM approach can help you...
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With BPM BlueWorks from IBM®, it's never been easier to get started with BPM. Using cloud-based processes and strategy tools, BPM BlueWorks allows you to capture and collaborate on BPM...
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Tune into this Web Seminar to hear BPM industry analysts, Dr. Bruce Silver and Amy Lipton share how dynamic BPM powered by the IBM® Smart SOATM approach can help you...
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There has never been a more important time to uncover process waste, reduce non-value adding activity, and increase productivity. Lean Six Sigma (LSS) produces real results, and when combined with...
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Today we share information faster and farther than ever before. Despite this, 42% of people make decisions based on wrong information every week. This brochure from IBM® will show you...
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Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by enabling you to monitor, manage...
Lotus Notes is the preferred choice in groupware, according to the latest research by IDC. The study shows over 40 per cent of Europeans use Lotus Notes, while only 20.3 per cent use Novell's Groupwise.
The Department of Health (DOH) is pioneering a new Lotus Notes-based system to give officials access to statistics which can be used to counter specific allegations from opposition benches. Joe McCrea, special advisor to Health Minister Frank...
A technote posted on the technical support page of Lotus Web site identified the problem when performing the following actions: using Simple Action agents to send a message that includes a copy of a document; using the NotesDocument.RendertoRTItem...
Lotus Notes users are growing twice as fast as Microsoft Exchange users in Europe, according to the latest research from IDC. The increases bring Lotus Notes' total number of users up to over 16 million across Europe.
IBM plans to today unveil a version of its Lotus Notes desktop collaboration software for Linux. Lotus Notes on Linux 7.0.1, which will be generally available on 24 July, is based on the Eclipse open source framework.
Support for IBM's Lotus Notes email software is coming to Nokia S60 phones. The pair said a raft of S60 3rd Edition devices - including the E71 and N95 - will be able to access corporate email from next month via Lotus Notes Traveler.