Customer Support Services White Papers
Xerox Uses Software as a Service to Meet Contractual Obligations and Optimize Client Value
Overview Xerox wanted to go live, deploy, and roll out solution within tight timescales and ensure 100% up-time and rapid user response times. The challenge was to gain the scalability to transact increasing volumes of sales orders, purchase orders, and supplier invoices throughout the life of the contract and add new services as required by DWP and avoid up-front capital outlay for hardware and facilities and minimize operating overhead to provide best value for DWP. Xerox deployed an Oracle-based infrastructure and processes to make all print and associated services available to DWP staff via a single point of contact and built back-end processes on Oracle E-Business Suite and interfaced with DWP's e-procurement system to create a complete, seamless, automated, workflow-routed solution.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | August 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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