Customer Support Services White Papers

North Atlantic Treaty Organization Installs Financial Management Solution at Over 24 Sites for 1,200 Users

Overview North Atlantic Treaty Organization (NATO) wanted to replace aging and obsolete accounting systems, used throughout several NATO agencies and develop and implement a new financial system to meet the Minimum Military Requirement (MMR) for an effective accounting system. The challenge was to provide adequate financial management of the O&M budgets of the strategic commands. NATO worked with Oracle Consulting to design NATO Automated Financial System (NAFS) to be the Enterprise Resource Planning (ERP) system for financial management at NATO and selected Oracle Financials as the best value solution following extensive analysis and requirements studies, as well as an international competitive bidding exercise.

Further White Paper Details
PublisherOracle File FormatPDF
Date PublishedAugust 2008
FormatCase Studies   
Topics

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...

Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...

Virtual IT Revolutionises IT Support with Intel? vPro? processor technology

Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...


Quick Sitemap Links: