Customer Support Services White Papers
Grammar School Keeps Class in Session With Expert IT Support
Overview Technology complements the academic curriculum at Brisbane Girls Grammar School, a top-ranking educational institution founded in 1875. Brisbane Girls Grammar doesn't have quick access to the specialized help that it needs if something unexpected occurs. On one occasion, the IT team encountered a problem with Exchange Server 2003 on a weekend and had to wait until the following Monday to get expert help from the local solution provider. That incident made them aware of their need for support agreements with the technology providers. To address this need, Brisbane Girls Grammar School signed up for Microsoft Services Essential Support. Essential Support provides direct priority access to Microsoft technical experts, guidance on IT system optimization, and information and training on the latest products.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | January 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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