Knowledge and Data Management White Papers
A SAS Text Mining Approach to Predicting the Resolvability of Disputes Between eBay's Sellers and Buyers
Overview A well functioning reputation and feedback system is foundational in consumer-to-consumer electronic commerce, an example of which is the electronic auction. One's interest in this paper is the analysis of the predictive power of both buyer and seller comments in determining the resolvability of transaction disputes in online auctions. Using data gathered from the eBay, Inc. reputation system, the paper analyzes buyer and seller comments using the versatile SAS Enterprise Miner software Text Miner node. In the analysis the paper employs a binary target variable "Resolvable" to indicate whether an auction dispute has the possibility of being resolved to the satisfaction of buyer and seller.
| Publisher | Texas Tech University | File Format | |
|---|---|---|---|
| Date Published | March 2008 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 5 out of 9 users found this white paper useful
White Paper RSSAccelerating Enterprise Data Governance Part 1
DownloadIn the first of this series of three white papers, Mike Ferguson of Intelligent Business Strategies defines what data governance is and then looks at the requirements that need to...
Data Governance for Master Data Management and Beyond
There is growing interest on behalf of both data management professionals and senior business managers to understand the motivations, mechanics, and benefits of instituting data governance within an organization. This...
Getting Started with Master Data Management
Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies...
Five Steps to More Valuable Enterprise Data
Companies worldwide struggle with inconsistent, inaccurate or unreliable data - and often don't know how to build more useful corporate information. This white paper examines a five-step method for...
The Evolution of Integration
Once upon a time life and information systems were simple. Then one day somebody let Pandora out of her box. Someone said -can't we add new requirements to these systems?...
