Service Level Management White Papers
SLA Automated Negotiation Manager for Computing Services
Overview Success in today's marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, Service Level Agreements (SLAs) are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of both sides of the agreement as closely as possible. This paper focuses on at the steps and activities that the service provider can take to facilitate agreement. It proposes an automated way for creating SLA's from a set of Service Level Objectives (SLOs). The SLA should achieve business goals, including the maximization of customer satisfaction. To automate the preparation of effective SLAs each company should set SLOs that support business needs.
| Publisher | University of Western Ontario | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | White Papers | ||
| Topics | |||
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