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ASG Service Dependency Mapping: Making the Link between IT and the Business

Overview Aligning IT and business perspectives requires the ability to create links between configuration information in the CMDB and the business service as experienced by the user. Service Dependency Mapping (SDM) products automate the process of creating and maintaining these links. This Enterprise Management Associates (EMA) white paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions support this transition. This new approach is business service-driven instead of infrastructure-driven and enables IT organizations to manage the service in context to technology. In doing so, it brings IT into much closer overall alignment with the business.

Further White Paper Details
Publisher	ASG Software Solutions	File Format	PDF
Date Published	July 2008
Format	White Papers
Topics	Network Design, Network Administration, Service Level Management, Resources Mgmt., Strategic Planning, IT Reliability

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