Help Desk White Papers

Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

Overview Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at their desks. But why not save a lot of time and solve them all from your desk?

You see, NTRsupport puts the power of remote screen-sharing at your fingertips. Which means that with just a few clicks of your mouse, you can take control of employees' or customers' PCs or Macs, quickly diagnose their problems, and solve them, all without leaving your desk.

But don't take NTRglobal's word for it, try a fully-functional 15-day free trial to prove how remote support can make your life a lot easier!

  • Diagnose and resolve problems faster than ever.
  • Provide end-to-end support that's easy to access and extremely secure.

Further White Paper Details
PublisherNTRglobal File FormatSoftware
Date PublishedJuly 2008
FormatDownloads   
Topics

Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...

Applying Remote Support Technology for Maximum Impact

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...

9 Management Practices for Exceptional Webinars

Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...

Saudi Agency Improves Service Reliability With Centralized Service Desk

Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...

eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences

Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.


Quick Sitemap Links: