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Customer Support Services White Papers

TechRepublic Resource Pack: Taking Another Look at CRM

Overview If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white papers explain how CRM tools can help you more rapidly respond to your customers' changing needs.

Note: This premium editorial content is underwritten by Inside CRM. The registration information you provide will be shared with the sponsor.

Further White Paper Details
Publisher	Inside CRM	File Format	PDF
Date Published	July 2008
Format	Resource Center
Topics	Customer Support Services, CRM Software, Sales Force Automation, Resources Mgmt., Strategic Planning

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Microsoft Dynamics? CRM Online

Publisher:
Microsoft

Communications Enabled Business Process Software

Publisher:
SDC Solutions

Tags:
voip - ip telephony

RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery

Publisher:
RedPrairie

Tags:
customer support services

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

IBM ASPs Firstwave's SME CRM solution

IBM will provide Firstwave's CRM solutions to SMEs on an ASP basis in a deal announced yesterday. The offering adds to the existing ASP-enabled CRM market which has failed to meet bullish growth predictions for expansion from vendors and analysts.

Channel:
SME Director

CRM suffers because of user 'short-termism'

More and more companies are shelling out for customer relationship management (CRM) systems, yet few are bothering to see if their investments have been worthwhile. Atos KPMG Consulting asked Mori to interview directors with CRM or marketing...

Channel:
Applications

Microsoft and SAP integrate over web services

SAP and Microsoft will collaborate on marketing and sales calls, publishing technical papers, and funding of marketing development. You can absolutely expect us to continue announce key relationships with broad-based ERP and CRM vendors around web...

Channel:
SOA/Web Services
Tags:
sap,
microsoft

Microsoft keen to think small

Microsoft also said it will partner with the US Small Business Administration to sponsor a set of programs and a show, dubbed Microsoft Across America, designed to make technology more accessible to small businesses.

Channel:
SME Director
Tags:
microsoft,
sme

SAP tops CRM and ERP market

SAP has also been rated as a leader in the $2.5bn CRM market, along with Siebel. Lykkegaard said: "SAP has successfully sold its CRM solution in the industries where it has a strong ERP installed base such as manufacturing, transport and utilities.

Channel:
Applications
Tags:
erp

SAP eyes 'third way' for software - using SOA like a gearbox

We'll allow the customer to choose which gear they want.by choosing which pack and which enhancement they want. In recent years Oracle bought PeopleSoft and Siebel, both major players in business software, traditionally around HR and CRM respectively.

Channel:
SOA/Web Services
Tags:
mysap,
soa,
sap

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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