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TechRepublic Resource Guide: How well are you meeting your customers needs?

Overview To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic Resource Guide contains a survey that will help you discover the areas in which your firm excels and those in which it needs to improve.

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Further White Paper Details
Publisher	Inside CRM	File Format	PDF
Date Published	July 2008
Format	White Papers
Topics	Customer Support Services, Call Center - Contact, CRM Software, Sales Force Automation

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Survey reveals CRM crisis in global corporates

Many customer relationship management (CRM) initiatives in the world's largest companies are at "serious risk of failure", according to research from the Meta Group. The report advises companies rolling-out CRM projects to "take dramatic action to...

Channel:
Applications

Saying thank you is hard to do, claims CRM survey

Despite this figure, the research also reveals that 69 per cent of senior managers with responsibility for customer relationship management (CRM) believe they manage their customers well. According to the report, 'The Customer Management Scorecard...

Channel:
Applications

CRM - citizen relationship management?

Many of the big customer relationship management (CRM) players - including eWare, Onyx, Oracle, and Siebel - are hungrily bidding for contracts in the government space. Oracle recently signed a deal with Cambridge City Council, which is projected...

Channel:
Comment & Analysis

IT spend: Security getting the big bucks, CRM loses out

Integrating applications and buying security software are in, and CRM software and new hardware purchases are out, according to a survey of chief information officers in the US. Morgan Stanley's August survey of 225 CIOs indicates that information...

Channel:
Applications

Minority of US CIOs upbeat about IT budget growth

In applications, both enterprise resource planning (ERP) and customer relationship management (CRM) ranked fairly high in terms of priorities, CSFB said. Most chief information officers don't expect information technology budgets to grow next year...

Channel:
IT Director

The CIO shopping list

On the software side investment is dominated by enterprise resource planning (ERP) and customer relationship management (CRM), with just over a third of CIOs spending on both those areas in 2008. Pressure to justify IT budgets and get better value...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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