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Video Conferencing White Papers

SoftMed Systems Improves Enterprise Performance With WebEx

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video conferencing

Overview SoftMed Systems, Inc. required a platform-independent remote support solution to provide seamless customer care to 1,500 healthcare facilities. Using WebEx Support Center, SoftMed now conducts thousands of support sessions monthly. WebEx increased employee productivity and expedited support response times, extensively improving the quality of service SoftMed provides. Enterprise-wide integration of WebEx resulted in significant performance improvements and ROI across the organization.

Further White Paper Details
Publisher	WebEx Communications	File Format	PDF
Date Published	December 2006
Format	Case Studies
Topics	Video Conferencing, Customer Support Services, Learning Management Systems

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