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Help Desk White Papers

Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers

Tags:
help desk

Overview Hi Fert is a leader in the Australian fertilizer industry. The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. The challenge was to provide bandwidth-friendly, Web-based access to remote sites with poor connectivity. Hi Fert deployed BMC software for its solution and implemented BMC Service Desk Express Suite, including the Change Management and Client Services modules.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Help Desk, Customer Support Services, Service Level Management

Did you find this white paper useful? 1 out of 4 users found this white paper useful

Software launched to remedy help desk problems

A large part of the suite furnishes IT directors and project managers with the information and resources to add ERP modules to existing middleware applications. Called Service Suite, the product is designed for help desk, purchasing and service...

Channel:
Applications

Teleworkers receive health warning

While the law demands employers maintain certain health and safety standards on company premises, there are no regulations governing people working from home. There are health and safety regulations on taking breaks from your computer screen, on...

Channel:
Law & Policy

BMC Software to buy Marimba in $240m deal

Enterprise software maker BMC Software has announced plans to acquire Marimba in an all-cash deal. BMC will pay $8.25 per share, or a total of approximately $240m, for the software company. The company will be integrated into BMC's Remedy business...

Channel:
Applications
Tags:
bmc software marimba enterprise software

On the road again: What life's like for mobile workers

But for many of today's knowledge workers, permanent connectivity is an unconditional blessing. I can't guarantee how a customer's LAN works and whether I'll be allowed access to it so I need my own connectivity," says Steve.

Channel:
Enterprise
Tags:
mobile worker

Leader: Should we turn our security ire on suburbia?

ISPs could refuse to provide a service to a PC which doesn't comply with stringent guidelines. The restaurant must prove ahead of time that it complies with a series of health and safety guidelines. But beyond some 'tips for users' style education...

Dear silicon.com... McInternet, FON in the UK, safety first, e-fraud...

It's unfortunate but the public cannot trust industry, so governments must legislate on the populations' behalf forcing industry to comply with some minimum standards of health and safety. To my way of seeing thing Health and Safety experts...

Channel:
Mobile & Wireless
Tags:
bt,
wi-fi,
fon

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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