You are here: silicon.com > Resources > White Papers > IT Management > User Satisfaction > ITIL

ITIL White Papers

Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution

Tags:
itil

Overview Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support costs and improve the reliability of GlobalSTORE, the company's Windows-based retail application, by minimizing the difficulties associated with supporting myriad, site-by-site customized variants. Fujitsu Transaction Solutions deployed BMC Application Problem Resolution System to efficiently capture a complete diagnostic picture of problems in real time - including the detailed system context in which they occur - in order to pinpoint and solve problems more quickly.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	June 2008
Format	Case Studies
Topics	ITIL

Did you find this white paper useful? 5 out of 11 users found this white paper useful

Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report

Publisher:
Siemens

ITIL - Service Approach for Siemens Enterprise Communications

Publisher:
Siemens

Increasing ROI and Reducing the Risks of Your Application Portfolio

Publisher:
ASG Software Solutions

Tags:
service level management

How to Develop Your CMDB Project's ROI

Publisher:
ASG Software Solutions

ITIL and Best Practices Frameworks; featuring HP and Results Positive!

Publisher:
Hewlett-Packard (HP)

Logica expands into North America

Computer services company Logica has bought US call centre specialist Carnegie for £21m with the aim of expanding its business in North America. Carnegie emerged from Carnegie Mellon University in 1983 to become a key player in the implementation...

Channel:
Applications

The Bloor Perspective: Public sector IT, e-tail fulfilment, Radombet.com

Coming on top of the scheme for electronic filing of tax self-assessment returns, which achieved 5 per cent of target acceptance in the first year, it's hardly an inspiring picture. While it is often transparent to the consumer, the final mile is a...

Channel:
Comment & Analysis

Fighting Fraud: How the Wild Wild Web was won

Whereas the elements required to facilitate confidence in ecommerce are obvious enough - deterrence and capture, reporting and resolution, communication and awareness, operating standards and training, e-tuned legislation and taxation - it is far...

Channel:
Comment & Analysis

Cutting the terrorists' money supply: The role of IT

Data profiling helps build up a picture of normal and abnormal financial activity. As long as we have an availability of good data we can help solve these problems," he said. These banking black holes are a problem for investigators, but not...

Channel:
Comment & Analysis

Mobile payments to hit $300bn by 2013

According to the report - entitled Mobile Payment Markets: Digital & Physical Goods 2008 - 2013 - the ticketing segment will represent more than 40 per cent of the global transaction value by 2013, and will be driven by consumer usage on rail, air...

NFC payments to reach tipping point in three years?

The analyst forecasts the gross transaction value of relatively low value purchases - such as refreshments, tickets and food - made via NFC will exceed $75bn globally by 2013, with the lion's share of contactless business being done in the Far...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

ITIL White Papers

Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific