Computer services company Logica has bought US call centre specialist Carnegie for £21m with the aim of expanding its business in North America. Carnegie emerged from Carnegie Mellon University in 1983 to become a key player in the implementation...
Like their counterparts in North America and Japan, they're demanding more from companies, especially as competition grows in areas such as telecoms, travel and financial services. Simon McBeth, customer service and call centre manager at...
BMC chairman, president and CEO, Max Watson, blamed unique circumstances and poor sales in North America for the profits warning. BMC Software's share price plummeted yesterday after a profits warning wiped $50m off its projected revenues for the...
TotalView provides full drill down problem location facilities and employs an advanced correlation engine to provide effective root cause analysis capabilities. However as the company expands beyond systems management it will come into direct...
Research firm Meta Group studied 15 companies in North America that provide outsourcing services. US firms, including IBM and EDS, have offshore operations. Companies looking for a technology outsourcing partner would be wise to consider candidates...
The research is based on interviews with 236 supply chain professionals, the majority of whom were based in North America and Europe. Even if they lack high-level plans, firms are experiencing greater success in certain areas than when CSC...
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