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Service Level Management White Papers

BMC Remedy IT Service Management Suite Rings in Service Improvements

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service level management

Overview Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. The company deployed BMC software for its solution and implemented BMC Remedy IT Service Management Suite to illuminate its IT operating environment and embed workflow and systems to consistently manage it.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	March 2008
Format	Case Studies
Topics	Service Level Management, ITIL

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Channel:
IT Governance

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Channel:
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Tags:
itil,
infrastructure,
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ogc

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

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Publisher:
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Publisher:
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Publisher:
IBM

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