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Service Level Management White Papers

Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure

Tags:
service level management

Overview Vodafone was awarded the third Australian mobile telecommunications carrier license in December 1992. Vodafone wanted a solution suite to manage companywide incident management and change management workflow, as well as associated service levels and assets. Vodafone turned to the BMC Remedy IT Service Management Suite to help it identify and understand IT and technology elements of individual services, making IT more transparent and automated.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	March 2008
Format	Case Studies
Topics	Service Level Management, SLA

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Channel:
Applications

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The carrier's 50-year-old IT shop is presently wrestling with the management of 700-odd applications, many of which are written in older programming languages such as Cobol and Fortran, and serviced by an ageing group of programmers.

Channel:
Applications
Tags:
qantas,
telstra,
ibm

Opinion: Ofcom reins in VoIP and NGNs

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Channel:
Telecoms
Tags:
ngn,
ofcom,
voip

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Live Webcast: Telecoms 2.0 - Where is telecoms heading?

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Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

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Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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