You are here: silicon.com > Resources > White Papers > IT Management > User Satisfaction > Help Desk

Help Desk White Papers

DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express

Tags:
help desk

Overview Groupe DANONE is a Fortune 500 company and one of the most successful healthy food companies in the world. The company wanted to harmonize diverse IT processes and roll them out across the entire Northern Eastern and Central Europe. DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company to deliver increased service desk performance, manageability, and organizational alignment.

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	January 2008
Format	Case Studies
Topics	Help Desk, Infrastructure Management, ITIL

Did you find this white paper useful? 8 out of 15 users found this white paper useful

The Future of SaaS and IT Infrastructure Management: A Survey of IT Decision Makers in North America

Publisher:
Dell

Tags:
help desk

Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

Publisher:
NTRglobal

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Publisher:
Serena Software

10+ common questions about SQL Server data types

Publisher:
Susan Harkins

The Regence Group Provides Information to 6,000 Users With BMC Remedy Knowledge Management

Publisher:
BMC Software

Tags:
help desk

3G roll-outs show lack of Eastern promise

Japan Telecom's mobile subsidiary, J-Phone, will now roll-out 3G networks in Tokyo in June 2002, and central and Western Japan in October of that year. After severe delays to earlier high-speed data projects such as GPRS, many feel that the...

Channel:
Mobile & Wireless

IT consulting: Keys to keeping projects on track

A healthy balance between formal methodology and hard-earned experience, says Stewart Baines. Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS...

Analysis: Bringing IT in line with the business

In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound up with the modern approach to service management.

Channel:
IT Governance

Quocirca's Straight Talking: All about Itil

The likes of BMC and CA are taking the lead in trying to simplify what Itil is all about. All of a sudden, the likes of BMC, CA, HP and IBM started to show a great deal of interest in Itil. Likewise, BMC's 'swimlane' diagrams take process flows and...

Windows Vista fails to convince CIOs

Neil Harvey, head of IT & accommodation, Food Standards Agency Phil Young, head of IT and operations, Amtrak Express Parcels I've no doubt that Vista will be a great success and we will ultimately roll it out.

Tesco thinks inside the box with tech package

He added: "We do it once and roll it out 13 times. Tesco is using products from CA as part of the project, including desktop management and security software, and products called Service Desk, Support Bridge and Network and Systems Management.

Channel:
Applications
Tags:
tesco,
ca

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Help Desk White Papers

DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific