You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > Customer Support Services

Customer Support Services White Papers

Borland Software Case Study: Scientific Games Corporation

Tags:
customer support services

Overview Scientific Games Corporation is the leading integrated supplier of instant tickets, systems and services to lotteries, and the leading supplier of wagering systems and services to pari-mutuel operators. The company wanted to increase customer satisfaction and meet industry certification for best practices and requirements. The challenge was to improve visibility into the software delivery process. Scientific Games Corporation deployed Borland for its solution and implemented Borland Consulting Services.

Further White Paper Details
Publisher	Borland Software	File Format	PDF
Date Published	June 2007
Format	Case Studies
Topics	Customer Support Services, Software Engineering

Did you find this white paper useful? 1 out of 3 users found this white paper useful

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

Publisher:
Siemens

Microsoft Dynamics? CRM Online

Publisher:
Microsoft

Communications Enabled Business Process Software

Publisher:
SDC Solutions

Tags:
voip - ip telephony

RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery

Publisher:
RedPrairie

Tags:
customer support services

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

IT and the call centre - a recipe for success

But at the heart of many customer service operations lies the humble call centre, a facility which all too often serves merely to sour the customer-supplier relationship. Many users have left BT only to find the cable operators treat them just as...

Channel:
Comment & Analysis

HP wins £244m Telecom Italia contract

Although smaller than rivals IBM and EDS in terms of overall services revenue, HP recently beat out these giants and other business technology outsourcing companies in a customer satisfaction study published by Information Week.

Channel:
Telecoms

VeriSign slammed for .com spam aid

VeriSign's decision, which was done without consulting the internet standards groups, came just a few days after the US Federal Trade Commission accused the company of deceptive business practices for sending "domain name expiration notices" to...

Mobile profits? Operators are just playing games...

The figure of just how much mobile gaming could be worth is €3bn by 2008, according to analyst group Analysys - a dramatic rise on the €2m that mobile operators will pull in from games this year. With 2.5 and 3G finally starting to get a foothold...

Channel:
Mobile & Wireless
Tags:
games,
mobile

China to launch homegrown 3G by 2005

None of China's mobile and fixed line operators plan to use TD-SCDMA as their primary network protocol yet, according to analysts Norson Telecom Consulting. The Chongqing Institute of Posts and Telecommunications, the 3G cell phone developer signed...

Channel:
Mobile & Wireless

Chips are down in Second Life

The official Linden Lab blog explained: "Linden Lab and Second Life residents must comply with state and federal laws applicable to regulated online gambling, even when both operators and players of the games reside outside of the US.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Customer Support Services White Papers

Borland Software Case Study: Scientific Games Corporation

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific