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Teleperformance USA Saves Millions of Dollars on E1 Connectivity to Offshore Contact Centers

Tags:
call center - contact

Overview Teleperformance USA provides contact center solutions that enable their clients to acquire and manage customers more effectively. The company wanted to extend hundreds of voice circuits from US-based PBX and Automatic Call Distributors (ACDs) to offshore contact centers in Argentina and the Philippines, while minimizing costs associated with expensive international E1 connections. Teleperformance deployed RAD's Vmux family of voice compression gateways which provides up to a 16:1 compression ratio and delivers high voice.

Further White Paper Details
Publisher	RAD Data Communications	File Format	PDF
Date Published	November 2004
Format	Case Studies
Topics	Call Center - Contact, Gateways - Hubs

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