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Customer Support Services White Papers

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction

Tags:
customer support services

Overview When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft Office Outlook and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. These challenges motivated executives to evaluate CRM solutions and select Microsoft Dynamics CRM.

Further White Paper Details
Publisher	Microsoft	File Format	HTML
Date Published	April 2008
Format	Case Studies
Topics	Customer Support Services, CRM Software

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RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery

Publisher:
RedPrairie

Tags:
customer support services

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

TechRepublic Resource Pack: Taking Another Look at CRM

Publisher:
Inside CRM

July 10th: Just MASH Marketing: The Customer Reference Mashup

Publisher:
Serena Software

IT spending on its way up? Not so fast

Understanding these [spending] dynamics is important and it's imperative for them to understand what will drive subsequent waves of investment" in their particular industries. This suggests two things for IT departments: downsizing is over and the...

"The Linux of CRM" gets support from start-up

Along with the launch of its services package, SugarCRM is introducing some software features, including a tool for importing data from rivals' programs and hooks into Microsoft's Outlook email program.

Channel:
Enterprise
Tags:
open source,
crm

Salesforce.com gets closer to Office

Salesforce.com executives are scheduled to more fully detail the programme at the Microsoft Office System Developer conference. By creating more custom programs around Office, Microsoft hopes to drive potential upgrades to Office System 2003, which...

Channel:
Operating Systems
Tags:
crm,
office

Microsoft to go Live with on-demand CRM

Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...

CIOs under pressure to deliver growth in 2007

Check out the full CIO profile report here and silicon.com's own 2007 CIO Agenda survey. Two-thirds of the 1,400 CIOs surveyed globally said their companies expect to increase their market share or expand in 2007, and that business executives want...

Power shortages squeeze London's data centres

Check out silicon.com's latest Cheat Sheets… â™¦ Galileo â™¦ CRM â™¦ Biometrics â™¦ Encryption BT leases 6,000 square metres of data centre space within London, and 27 data centres across the UK, where it processes information for government...

Channel:
Servers
Tags:
data centres,
energy,
london,
man

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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