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Customer Support Services White Papers

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction

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customer support services

Overview Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. Customer data resided with individuals in their heads, Rolodexes, and files. And while corporate systems collected and hosted critical client product-purchase history, account profiles and customer activity history was being lost. To address these challenges, managers selected Microsoft Dynamics CRM Online as the company's CRM solution.

Further White Paper Details
Publisher	Microsoft	File Format	HTML
Date Published	April 2008
Format	Case Studies
Topics	Customer Support Services, CRM Software

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