You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > Customer Support Services

Customer Support Services White Papers

ProCurve Networking by HP Connects Sales Teams for Greater Efficiency

Tags:
customer support services

Overview ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue. To accommodate this rapid expansion, ProCurve wanted to replace its Web-based sales force automation solution with a system that encourages greater user adoption and is easier to integrate with other business systems. Microsoft Services helped ProCurve tailor Microsoft Dynamics CRM to its unique needs over a six-month period and rollout the solution to more than 400 employees around the globe. After just six months, ProCurve has recouped its investment through greater productivity, improved collaboration, and more accurate demand forecasting.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	May 2008
Format	Case Studies
Topics	Customer Support Services, CRM Software, Sales Force Automation

Did you find this white paper useful? 9 out of 15 users found this white paper useful

Salesforce software market heads for boomtime

IDC's latest research shows that SFA (Sales Force Automation) software's ability to help companies share information more efficiently on a global scale, as well as integrate marketing databases is rapidly increasing its popularity.

Channel:
Applications

Ethernet promises cheaper broadband

Will they continue the traditional rollout of ATM-based ADSL, or will they move to public Ethernet? The Ethernet uplink from the DSLAM can be run on a spare fibre or, using a separate wave division multiplexing box, on one already in use by the ATM...

Channel:
SME Director

Will Microsoft win the Office platform game?

As one analyst put it, Office will become a "horizontal productivity program", and will enable the company to continue to pull one of its more successful tricks: persuading users that it's good for them to integrate Microsoft applications with its...

Dell delving deeper into wireless territory

At the same time, PC services are becoming an unspecialised, mass-market offering, often involving automation, which gives Dell an opportunity to undercut others with price. With new automation tools, large fleets of technicians will become a...

Crossing the Channel: What IP can do for storage

Many large corporates want to consolidate their data centres to as few as three across the globe,” says Ian Bond, business development manager for storage at Cisco. Ethernet could generally only support 100Mbps and over shorter distances - not...

Microsoft sets sights on medium-sized businesses

Under Dynamics, Microsoft will unify the company's CRM products from the Great Plains and Navision acquisitions as well as build in business intelligence capabilities based on 50 specific job functions in typical medium-sized organisations.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Customer Support Services White Papers

ProCurve Networking by HP Connects Sales Teams for Greater Efficiency

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific