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Collaborative Evolution of BT Global Services' Customer Portal

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portals

Overview BT Global Services is a global service provider helping multi-site organizations master the complexity of business communication. BT Global Services' existing online business-to-business resource area was inhibiting change. It was too tightly coupled with the backend systems. Changes were complex owing to over-engineering, it relied on a hybrid set of technologies and the support costs were considered excessive. BT Global Services deployed BEA WebLogic Portal 8.1 to underpin BT's Virtual Business Center (VBC), a completely personalized online B2B resource area used by more than 1,500 multi-site corporate customers. It enables real-time Web-based access to an extensive suite of personalized service management and collaborative applications.

Further White Paper Details
Publisher	BEA Systems	File Format	PDF
Date Published	January 2006
Format	Case Studies
Topics	Portals, Service-Oriented Architecture, Collaboration Tools

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