You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > Customer Support Services

Customer Support Services White Papers

Know IT Improves Overall Service Level to Customers With Business Intelligence Solution

Tags:
customer support services

Overview Know IT AB is an IT consulting company which specializes in developing its customers' business and operations by contributing with strategic advice, systems development, and management. Know IT wanted to deliver state-of-the-art expertise in strategic consultation, system development, and administration of IT solutions and develop clients' business to increase its competitiveness. The challenge was to develop and maintain expertise skills and help customers increase availability and maintainability in critical IT systems. Know IT retained Oracle Support services to gain rapid access to technical support 24 hours a day to improve overall level of service to customers as well as optimized technology solutions, using Oracle MetaLink to access Oracle's global knowledge repository and learn new hints and tips.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	May 2008
Format	Case Studies
Topics	Customer Support Services, Business Intelligence - Data Warehousing

Did you find this white paper useful? 13 out of 26 users found this white paper useful

In brief: SAP adds credit risk to banking portfolio

Price Waterhouse Coopers is to lend its consulting expertise to SAP's strategic banking products. The partnership will lead to the release of specific components for analysing credit risk and advanced performance.

Channel:
IT Director

European telcos must learn to work with the Net

Len Morris, Andersen Consulting senior partner, electronic and high-tech market unit, said: "Telcos are changing their systems. Straub admitted that incumbent operators are often handicapped by a recent past featuring poor customer service and...

Channel:
Broadband & ISPs

Rival slams $1.4bn Commerce One deal

The ecommerce specialist claims the deal will provide a boost for its onsite consulting and implementation. Ecommerce vendors such as Commerce One have been concentrating on selling their services, but have ignored the interaction and expertise...

Channel:
SOA/Web Services

Microsoft strengthens Indian ties

Wipro said it has massively expanded its offshore Microsoft-related business and realigned internal business units to support a range of Microsoft consulting services to corporate customers. Commenting on the announcement, Ballmer said: “Wipro...

Channel:
Offshoring

IT department headed for extinction?

Tim Murfet, head of technical consulting at Accenture, says that IT departments will draw a line between development and more tactical or strategic elements such as defining business specifications, change control, programme management and...

BT takes over Capgemini's network ops

He said in a research note: "[Capgemini] has increasingly positioned itself towards the consulting-led, business-centric end of the IT services market. The network is often an enabling factor in delivering such services but it's less of a priority...

Channel:
LANs
Tags:
bt,
capgemini

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Customer Support Services White Papers

Know IT Improves Overall Service Level to Customers With Business Intelligence Solution

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific