A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
Lachal said the company got into trouble "because they grew forgetting about customer satisfaction, and that approach has a way of catching up with you in a fairly dramatic way". However, Roberts said prospects are looking better in the medium- to...
Barrett said the company has done away with tens of thousands of phone calls, faxes and letters, resulting in "immense customer satisfaction". Although Barrett, and other bosses at the chip giant, have spoken before about learning to love the...
The site - http://www.benchmarkindex.com - covers a range of competitiveness tests, from customer satisfaction levels to product development time. E-minister, Patricia Hewitt, has launched an online benchmarking service that lets small and medium...
ISPs all see spam as a major problem - it is one of the largest customer satisfaction issues," he said. There is an opportunity to maximise customer satisfaction and cut costs," he added, pointing out that ISPs who fight will win back bandwidth...
Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...
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