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Dell Case Study: The MONY Group

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customer support services

Overview The MONY Group Inc. is a financial services firm that manages a portfolio of member companies. As a Dell Premier Enterprise Support Services Gold client for years, MONY was used to rapid issue response and resolution with advanced technical assistance for its Dell servers. With increasing systems demand and a small group of internal staff supporting its growing server farm, MONY needed to increase its service level beyond Dell's Enterprise Gold Support. Dell offered its Platinum Enterprise Services, complete with a dedicated Technical Account Manager (TAM).

Further White Paper Details
Publisher	Dell	File Format	PDF
Date Published	December 2003
Format	Case Studies
Topics	Customer Support Services, Application Servers, Accounting Applications

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