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EMC Captiva FormWare Automates Billing Department Processes for Copesan

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knowledge and data management

Overview Pest solutions specialist Copesan helps independent pest management companies meet this market demand. Prior to implementing a complete enterprise content management system, Copesan was scanning service tickets and printing them from a document imaging system each month. Unfortunately, slow retrieval times, poor support and lack of functionality resulted in inefficiency and increased costs. In addition, management at Copesan recognized a need for ECM technology in other areas of the business, but the existing document imaging system couldn't scale to other applications. In evaluating possible solutions, Copesan consulted Security MicroImaging to help define the situation and objectives. Security MicroImaging recommended implementing a complete ECM solution that included EMC Captiva FormWare and Hyland OnBase.

Further White Paper Details
Publisher	EMC	File Format	PDF
Date Published	July 2006
Format	Case Studies
Topics	Knowledge and Data Management, Web Content Management, Data Acquisition - ETL

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