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Customer Support Services White Papers

UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support

Tags:
customer support services

Overview Leicestershire Health Informatics (LHIS) in the UK wanted to re-think its IT support strategy. It needed to meet existing Service Level Agreements (SLAs) for its 10,000 users faster, and more affordably. LHIS chose Dell Business Helpdesk Support, which enables in-house IT support staff to deliver high quality, technical support service 24x7, for quick resolution through diagnostics, case management, and seamless support for third-party products.

Further White Paper Details
Publisher	Dell	File Format	PDF
Date Published	October 2007
Format	Case Studies
Topics	Help Desk, Customer Support Services, Service Level Management

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Sun calls up third party for Java mediation

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Channel:
Operating Systems

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Channel:
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A US insurance firm has announced a policy to cover the Segway Human Transporter - more notoriously referred to as 'Ginger' or 'It'. However, the forward-thinking financiers haven't impressed Segway's creators who insist the device is so safe and...

Channel:
WebWatch

Through the fog… Management of utility IT

Higher level monitoring and fault resolution need to interoperate with facilities at lower levels. Once a problem has been identified, its resolution should also be made as simple as possible, for example through automated reallocation of resources...

Half of Windows crashes down to third-party software, says Microsoft

Microsoft has laid the blame for half of all Windows crashes on third-party code. Scott Charney, chief security strategist at Microsoft, told developers at the TechEd 2003 conference in Brisbane, that information collected by Dr Watson, the company...

Yahoo! IM blocks third-party access

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Channel:
IM
Tags:
third party,
client,
trillian,
yahoo

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

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Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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